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Water Softener Servicing & Maintenance

When your water softener breaks down you need it fixing quickly if the damage caused by hard water is to be avoided.
Feedwater have a team of softener service engineers across the UK maintaining our clients integral processes.

Water Softener Service, Maintenance & Repairs

When your water softener breaks down you need it fixing quickly if the damage caused by hard water is to be avoided. That’s why we have a dedicated team of water softener repair and maintenance technicians operating throughout the UK.

We’ve been building and servicing all types of industrial and commercial water softeners for over 30 years so we can help you.

pdf downloadDownload our Guide to Water Softener Service Options.

Contract Servicing – Preventive Maintenance Service

With time raw water conditions change and the performance of a water softener will decline and regular service is essential to ensure that a water softener continues to perform in an efficient, cost-effective and reliable manner and that your down-stream processes are protected from the damaging effects of hardness slippage.

We offer a range of cost-effective contract service options which can be tailored to your needs to ensure that your water softener remains operating as it should and extending its serviceable life. As a service contract customer, you will be given preferential treatment for break-down and call-out service.

Water Softener Resin Replacement

Even with a well-maintained system, the water softener resin bed will need to be replaced eventually. When that time comes we can pump out the old resin bed and replace it with new ion exchange resin to restore the performance of your unit.

Comprehensive Service, Maintenance and Repair Options

Please click on the links below to learn more about the options available:

  1. Performance Service Option

  2. Major Service Option

  3. Combined Servicing Option

  4. Minor Servicing Option

  5. Resin Condition Assessment - Servicing Upgrade Option

Simplex with manifold

Performance Service Option

The Performance Service reviews all the operational aspects of the unit to:

  • Identify and compensate for changes in the raw water character
  • Ensure the regeneration cycle is correct and that all the water softener’ valves and controls operate as they should
  • Establish the quality of treated water and ensure there is no brine carry over at the end of the regeneration cycle
  • Check the unit’ electrical safety
  • Carry out a fault finding review, resolving any easily rectifiable faults during the service and reporting others requiring further action

Major Service Option

During a Major Service, we strip and inspect the water softener multiport valve, replace routine service parts and carry out functional tests to verify the unit operates as it should.

Unlike the Performance Service it includes the provision and replacement of some parts but rather than carrying out a full automatic regeneration cycle on each stream, a shorter functional test of the regeneration cycles is carried out.

A Major Service will:

  • Replace specified wear and tear parts in the water softener control valve
  • Functionally test the regeneration cycle and assess that all the water softener’ valves and controls operate as they should
  • Identify and compensate for changes in the raw water character and establish the quality of treated water
  • Check the unit’ electrical safety
  • Carry out a fault finding review, resolving any easily rectifiable faults during the service and reporting others requiring further action

Combined Servicing Option

A Combined Service combines all the aspects of both the Performance and Major Service options into a single service visit.

Minor Servicing Option

This option is generally offered for smaller units and covers many of the elements of a Performance Service but rather than carrying out a full automatic regeneration cycle on each stream, a shorter functional test of the regeneration cycles is carried out.

Resin Condition Assessment – Servicing Upgrade Option

The resin bed is at the heart of water softener and with time it is prone to fouling and breakdown which can result in loss of softening capacity either as a result of reduced exchange performance or physical loss of resin.

This degradation process is gradual and because of the difficulty and cost of accessing the resin bed we have not included a resin condition assessment as part of our standard service options. We would, however, recommend that the resin condition is assessed every few years and we therefore offer it as an additional chargeable upgrade option to either a Major or Combined Service visit.

When we contact you to arrange a scheduled Major or Combined Service visit we will discuss with you whether you wish to purchase a resin condition assessment at the same time.

Boiler Descaling

Should the worst happen and a faulty water softener lead to the scaling up of boiler tubes then it is essential that a boiler descale be planned as soon as possible, not only will the scale reduce heat transfer significantly, affecting your processes and wasting significant boiler fuel; but heavily scaled boilers are also at risk of catastrophic failure which could lead to injury or even death.

If you are in need of a boiler descale contact us today. You can find more information on our chemical descaling page.

Learn More About Our Descaling Services

Bespoke Water Softeners

All softeners have a life span and eventually due to age and degradation the frequency repair and servicing is required makes replacement the best option. Feedwater has been engineering bespoke water softeners of all sizes for over 30 years from small office domestic systems to the largest industrial applications, our engineering team can also build bespoke manifold systems to simplify blending, isolation and sampling.

Visit our Water Softeners page now to find out more.

Bespoke Water Softeners

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