General Data Protection Regulation

It is now a legal requirement for companies who collect data about individuals to explain how it is used, stored and the individuals’ rights to that data. This does not include data collected as part of B2B transactions which make up the majority of Feedwater sales. For individuals wishing to purchase from Feedwater the following details how we will treat your data.

What we collect: Feedwater collects data associated with orders, this includes name, contact details and order history. Feedwater does not collect payment information such as card details as this is collected via third party payment processors such as PayPal.

What we do with that data: Feedwater uses this data to fulfil customer orders including the shipping of products, invoice receipts and analytical reports where follow up is required.

How do we look after your data: Data is stored on our web orders database which is protected by two layers of server security to prevent a breach.

Why we need it how long do we keep your data: At this period of time Feedwater holds order data indefinitely as a record of purchases.

What are your rights to data we hold:

  • The right to data portability – To be provided with your data in a format it can be transferred to another service.
  • The data subject’s right to access to information. – To know where and how the information is used.
  • The right of correction, technically known as the right to rectification – If your data is incorrect you can request rectification.
  • The right to be forgotten (erasure). – Request that Feedwater deletes all data held on you.
  • The rights to restrict processing – You permit Feedwater to hold data but not to make further use of it.

Payment Privacy

We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Policy

We aim to ship orders within the stated times on our webshop.

Lab orders are usually shipped same or next day to arrive within 24-48 hours

The chemical production department operates on a 7-10 working day delivery, however, this is only on extremely busy productions days and orders will be delivered much sooner in most cases.

Chemical delivery is performed by Swift and smaller non-chemical items are shipped by Royal Mail.

Refund / Cancelation Policy

Feedwater will gladly see the return for replacement or refund of faulty products.

Orders made in error can be returned if not used however we cannot refund shipping.

We operate a 30 day return period.

If Feedwater is not at fault we will not offer to fund or arrange return.

What are Cookies?

Cookies are small text files that we store on your computer whilst you are visiting our website.

There are 4 basic types of cookie:

  • A. Session cookies – allow websites to link your actions during a specific session – these cookies expire when the session is ended.
  • B. Persistent cookies – these are stored on your device between sessions and they allow your choices and browsing history across the site or across multiple sites to be recorded. These cookies can be used to target advertising. They will remain on your device unless you either delete them or they time expire
  • C. First party cookies – these are cookies set by our website.
  • D. Third party cookies – these are cookies set by a domain different from our site whilst you are using our site.

Since 2011 there has been a requirement for us to obtain subscribers’ or users’ consent to the use of certain types of cookie.

There are 4 categories of cookie that can be used:

1) Strictly necessary cookies – these are normally first party session cookies that are essential for you to be able to use all the features of our website. These cookies enable the services that you have requested and as such consent is not required for these. However, the law narrowly defines strictly necessary and restricts them to those cookies that store a unique identifier that manages and identifies you in respect of other current users of the site so that a consistent and accurate service can be provided. These cookies will not be used for marketing purposes or for remembering your preferences and ID outside of the current session.
2) Performance cookies – these are cookies that may be either first or third party, session or persistent and are used to collect information about how you use the site but they do not collect any personal information that could identify you. The information is made anonymous by aggregating it together so that we can improve the performance of the site. Examples may include web analytics, advertising response rates, affiliate tracking, and error management but they should not be used to retarget adverts – if they do then they will need to be classified under category 4 as well. We need your consent for the use of these cookies during your session.

3) Functionality cookies – these are cookies that may be either first or third party, session or persistent and will generally be the result of your actions where they will remember the choices that you have made. They may also be used to deliver a service that you have not explicitly requested but is being offered to you. They can also be used to prevent you being offered a service that you have previously rejected. These cookies should not be used to retarget adverts – if they do then they will need to be classified under category 4 as well. We need your consent for the use of these cookies during your session.
4) Targeting or advertising cookies: these are cookies that are normally 3rd party persistent (but time limited) cookies that are used to deliver adverts that are more relevant to you by collecting information about your browsing habits. Where these are being used as part of an advertising network that collects browsing habits in order to target relevant adverts to you we will advise you of such. We need your consent for the use of these cookies during your session.

You are in control of the use of cookies. We take privacy very seriously and are committed to safeguarding your privacy as one of our website users.

With regards to cookies then you can normally control these via your browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
If you are happy to continue with our use of cookies as detailed above on this site then we require your informed consent as we do not rely on implied consent as some other sites do. You will, therefore, have to Accept Cookies in order to have full use and functionality of our site.