Privacy Policy

General Data Protection Regulation (GDPR)

It is now a legal requirement for companies who collect data about individuals to explain how it is used, stored and the individuals’ rights to that data. This both includes data collected as part of B2B transactions which make up the majority of Feedwater webshop sales and for B2C transactions although differences do apply.

Part 1. GDPR Compliance Notice for Feedwater Limited B2B Customers

At Feedwater Limited, we take your data privacy seriously. As a Business-to-Business (B2B) customer, it’s important for you to understand how we handle your data and what your rights are under the General Data Protection Regulation (GDPR).

How We Treat Your Data:

  1. Lawful Basis for Processing: We process your personal data based on legitimate interests, necessary for the performance of a contract, or as required by law. It is automatically assumed this is given where an order is placed.
  2. Data Collection: We collect and process only the necessary personal data for fulfilling our contractual obligations, such as contact information, billing details, and transaction history. We do not have access to or store credit card data as this is processed securely by PayPal.
  3. Data Security: Your data is protected through appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction. The Feedwater website database is protected by two layers of server security to prevent breach, all company computers and servers use Endpoint security to prevent infiltration.
  4. Data Retention: At this period of time Feedwater holds order data indefinitely as a record of purchases.
  5. Data Sharing: We may share your data with third parties such as delivery services and payment processors for the purpose of fulfilling our contractual obligations.

Your Rights as a Business Customer:

  1. Right to Access: You have the right to request access to your personal data and information about how it is processed.
  2. Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  3. Right to Erasure: You have the right to request erasure of your personal data in certain circumstances.
  4. Right to Object: You can object to the processing of your personal data based on legitimate interests.
  5. Right to Data Portability: You may request a copy of your data in a commonly used and machine-readable format.
  6. Right to Restriction of Processing: In certain situations, you can request restriction of processing of your personal data.
  7. Right to Lodge a Complaint: If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority.

Part 2. GDPR Compliance Notice for Feedwater Limited B2C Customers

As a Business-to-Consumer (B2C) customer, it’s important for you to understand how we handle your data and what your rights are under the General Data Protection Regulation (GDPR).

How We Treat Your Data:

  1. Lawful Basis for Processing: We process your personal data based on your consent, necessary for the performance of a contract, or as required by law. It is automatically assumed this is given where an order is placed.
  2. Data Collection: We collect and process only the necessary personal data for the purposes specified at the time of collection, such as order processing, customer support, and marketing communications. We do not have access to or store credit card data as this is processed securely by PayPal.
  3. Data Security: Your data is protected through robust technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction. The Feedwater website database is protected by two layers of server security to prevent breach, all company computers and servers use Endpoint security to prevent infiltration.
  4. Data Retention: We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. At this period of time Feedwater holds order data indefinitely as a record of purchases.
  5. Data Sharing: We may share your data with trusted third parties such as delivery services, payment processors, for the purpose of fulfilling our contractual obligations or providing you with relevant services.

Your Rights as a Consumer:

  1. Right to Access: You have the right to request access to your personal data and information about how it is processed.
  2. Right to Rectification: You can request correction of inaccurate or incomplete personal data.
  3. Right to Erasure: You have the right to request erasure of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  4. Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
  5. Right to Data Portability: You may request a copy of your data in a commonly used and machine-readable format.
  6. Right to Restriction of Processing: In certain situations, you can request restriction of processing of your personal data.
  7. Right to Withdraw Consent: If we rely on your consent for processing your data, you have the right to withdraw that consent at any time.
  8. Right to Lodge a Complaint: If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority.

Payment Privacy

We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Policy

We aim to ship orders within the stated times on our webshop.

Lab orders are usually shipped same or next day to arrive within 24-48 hours

The chemical production department operates on a 7-10 working day delivery, however, this is only on extremely busy productions days and orders will be delivered much sooner in most cases.

Chemical delivery is performed by Swift and smaller non-chemical items are shipped by Royal Mail.

Refund / Cancelation Policy

Feedwater will gladly see the return for replacement or refund of faulty products.

Orders made in error can be returned if not used however we cannot refund shipping.

We operate a 30 day return period.

If Feedwater is not at fault we will not offer to fund or arrange return.

What are Cookies?

Cookies are small text files that we store on your computer whilst you are visiting our website.

There are 4 basic types of cookie:

  • A. Session cookies – allow websites to link your actions during a specific session – these cookies expire when the session is ended.
  • B. Persistent cookies – these are stored on your device between sessions and they allow your choices and browsing history across the site or across multiple sites to be recorded. These cookies can be used to target advertising. They will remain on your device unless you either delete them or they time expire
  • C. First party cookies – these are cookies set by our website.
  • D. Third party cookies – these are cookies set by a domain different from our site whilst you are using our site.

Since 2011 there has been a requirement for us to obtain subscribers’ or users’ consent to the use of certain types of cookie.

There are 4 categories of cookie that can be used:

1) Strictly necessary cookies – these are normally first party session cookies that are essential for you to be able to use all the features of our website. These cookies enable the services that you have requested and as such consent is not required for these. However, the law narrowly defines strictly necessary and restricts them to those cookies that store a unique identifier that manages and identifies you in respect of other current users of the site so that a consistent and accurate service can be provided. These cookies will not be used for marketing purposes or for remembering your preferences and ID outside of the current session.
2) Performance cookies – these are cookies that may be either first or third party, session or persistent and are used to collect information about how you use the site but they do not collect any personal information that could identify you. The information is made anonymous by aggregating it together so that we can improve the performance of the site. Examples may include web analytics, advertising response rates, affiliate tracking, and error management but they should not be used to retarget adverts – if they do then they will need to be classified under category 4 as well. We need your consent for the use of these cookies during your session.

3) Functionality cookies – these are cookies that may be either first or third party, session or persistent and will generally be the result of your actions where they will remember the choices that you have made. They may also be used to deliver a service that you have not explicitly requested but is being offered to you. They can also be used to prevent you being offered a service that you have previously rejected. These cookies should not be used to retarget adverts – if they do then they will need to be classified under category 4 as well. We need your consent for the use of these cookies during your session.
4) Targeting or advertising cookies: these are cookies that are normally 3rd party persistent (but time limited) cookies that are used to deliver adverts that are more relevant to you by collecting information about your browsing habits. Where these are being used as part of an advertising network that collects browsing habits in order to target relevant adverts to you we will advise you of such. We need your consent for the use of these cookies during your session.

You are in control of the use of cookies. We take privacy very seriously and are committed to safeguarding your privacy as one of our website users.

With regards to cookies then you can normally control these via your browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
If you are happy to continue with our use of cookies as detailed above on this site then we require your informed consent as we do not rely on implied consent as some other sites do. You will, therefore, have to Accept Cookies in order to have full use and functionality of our site.